Senior HVAC Service Technician
The Senior HVAC Service Technician is an experienced HVAC professional responsible for diagnosing, servicing, repairing, and maintaining residential heating and cooling systems. This position serves as a technical leader within the service department, providing exceptional customer service while helping ensure every job is completed safely, accurately, efficiently, and to Botts & Tye standards.
The Senior Service Technician is expected to confidently troubleshoot complex HVAC issues, communicate solutions clearly to customers, identify system needs, and recommend appropriate repair, maintenance, or replacement options. This position also serves as a resource and mentor to less-experienced technicians.
KEY RESPONSIBILITIES
HVAC SERVICE & TECHNICAL EXPERTISE
- Diagnose, repair, and maintain residential HVAC systems, including furnaces, air conditioners, heat pumps, thermostats, and related equipment.
- Troubleshoot electrical, mechanical, refrigeration, airflow, and control-system issues.
- Perform comprehensive system inspections and accurately identify the root cause of problems.
- Complete repairs correctly and efficiently while following manufacturer specifications and company standards.
- Perform preventative maintenance and system tune-ups.
- Properly document diagnostics, repairs, parts, recommendations, and customer information.
- Maintain a high standard of workmanship, cleanliness, and safety on every job.
- Stay current on HVAC technology, equipment, codes, regulations, and industry best practices.
CUSTOMER EXPERIENCE
- Provide professional, courteous, and knowledgeable service at every customer interaction.
- Explain system issues, repair options, and recommendations in a way customers can easily understand.
- Educate customers on preventative maintenance, system efficiency, comfort, and potential future needs.
- Respect customers' homes by maintaining a clean and professional work environment.
- Build trust and long-term customer relationships through honesty, integrity, and exceptional service.
- Address customer questions and concerns professionally and escalate issues to management when appropriate.
TECHNICAL LEADERSHIP
- Serve as a technical resource for Service Technicians and less-experienced team members.
- Assist with diagnosing difficult or complex service calls.
- Mentor and coach junior technicians on troubleshooting, installation practices, safety, and customer service.
- Help establish and maintain consistent service procedures and technical standards.
- Participate in technician training and continuing education.
- Share knowledge, ideas, and feedback that can improve the service department.
SALES & BUSINESS DEVELOPMENT
- Identify legitimate repair, maintenance, comfort, efficiency, and replacement opportunities while servicing equipment.
- Clearly communicate recommended solutions without using high-pressure sales tactics.
- Educate customers about available maintenance plans, financing, and system options when appropriate.
- Work closely with Comfort Advisor when a replacement system or larger project is identified.
- Support company goals related to customer retention, service agreement growth, and revenue.
SAFETY & COMPLIANCE
- Follow all company safety policies and procedures.
- Follow applicable HVAC codes, regulations, and manufacturer requirements.
- Properly handle refrigerants, tools, equipment, and hazardous materials.
- Maintain required licenses, certifications, and continuing education.
- Maintain a clean, organized, and safe company vehicle and work area.
QUALIFICATIONS
REQUIRED
- 5+ years of residential HVAC service experience.
Strong diagnostic and troubleshooting skills.
- Knowledge of electrical systems, refrigeration, airflow, heating, cooling, and HVAC controls.
- Ability to read and interpret wiring diagrams and technical documentation.
- Valid driver's license and acceptable driving record.
- Ability to work independently and make sound technical decisions.
- Strong communication and customer service skills.
- Ability to work in attics, crawl spaces, basements, and other physically demanding environments.
- Ability to lift and maneuver HVAC equipment, tools, and materials.
PREFERRED
- EPA 608 certification.
- NATE or other recognized HVAC certification.
- Experience with a variety of HVAC manufacturers and equipment.
- Previous experience mentoring or training technicians.
- Experience with residential heat pumps and high-efficiency systems.
- Experience using service management software and digital diagnostic tools.
CORE COMPETENCIES
- Technical Excellence: Demonstrates strong HVAC knowledge and consistently delivers quality workmanship.
- Problem Solving: Approaches difficult diagnostic situations methodically and effectively.
- Customer Focus: Builds trust by putting the customer's comfort and needs first.
- Communication: Clearly explains technical information and recommended solutions.
- Leadership: Sets a positive example and helps develop other technicians.
- Accountability: Takes ownership of jobs, decisions, and results.
- Integrity: Does the right thing for the customer and the company, even when no one is watching.
- Grit: Perseveres through challenging service calls and gets the job done right.
PERFORMANCE EXPECTATIONS
Success in this role is demonstrated by:
- High-quality, accurate repairs and diagnostics.
- Strong customer satisfaction and positive customer feedback.
- Effective first-time diagnosis and repair.
- Proper documentation of every service call.
- Safe and efficient completion of work.
- Development and mentoring of less-experienced technicians.
- Consistent adherence to Botts & Tye processes and standards.
- Identification of appropriate maintenance and replacement opportunities.
- Positive contribution to team culture and department performance.
PHYSICAL REQUIREMENTS
- Work in confined spaces, attics, crawl spaces, basements, and outdoor environments.
- Lift and carry HVAC tools, equipment, and materials.
- Climb ladders and work at elevated heights.
- Bend, kneel, crawl, reach, and work in awkward positions for extended periods.
- Work in varying temperatures and weather conditions.
- Safely operate company vehicles and equipment.
CORE VALUES
- Integrity: Do things the right way, no matter the cost.
- Accountability: Stand behind your work, take ownership in your career, company and your life.
- Care: Service above self. Respect clients, teammates, the culture, property & yourself.
- Growth: Continuously improve, raise the standard, deliver results.
- Grit: Improvise, adapt and overcome, no matter how complex.
WHY JOIN BOTTS & TYE?
At Botts & Tye, we're proud to be “The PhD of HVAC”. We believe exceptional service starts with exceptional people. Our technicians are trusted professionals who have the opportunity to grow their skills, make a difference for customers, and contribute to a team committed to doing the job right.
We are looking for a Senior HVAC Service Technician who takes pride in their craft, enjoys helping others grow, and wants to be part of a company committed to Integrity, Accountability, Care, Growth, and Grit.
BENEFITS:
- Company Truck
- Fuel Card
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Retirement Plan
- Paid Time Off
- Professional Development Assistance
WORK LOCATIOIN: In person
